Since the Scale Customer Success Manager position stood out as an amazing opportunity and sounds like a great fit for me, I wanted to get in touch. As someone with a diverse background of experiences and expertise specifically in enterprise SaaS, I would be a high-impact member of Slack’s customer success team, helping your customers achieve their goals while expanding Slack’s reach within those customers’ organizations.

Having worked in sales as an account executive, I have always been self-motivated and driven to achieve the goals set for myself. I understand the process of uncovering customer needs and objectives, which will allow me to quickly get up to speed and begin adding value to Slack’s customers. Working with prospects and customers from a position of empathy, I’m able to quickly build relationships and start helping solve problems. I’ve also always been comfortable with the pressure that comes along with working on a sales team.

In addition to my sales experience, I also have an analytical background that allows me to quickly tease out patterns and areas for optimization or improvement. Applying this to the sales team at Bench Accounting in order to identify and reduce specific areas of customer churn, or to optimize customer onboarding has been particularly interesting and an area I believe would also be highly valuable to Slack.

Finally, I’ve been a dedicated Slack user since being introduced to it while working at Shopify, and I believe I can help other users find the same joy and increase in efficiency when using it. Your S-1 filing was extremely illuminating and I love that Slack has a customer base that shows continuously expanding usage. Also, with 500,000 customers still on a free plan, I'm extremely excited about the growth opportunities still ahead and hope to be a part of it. 

I look forward to speaking with you soon!

All the best,

Matthew Griffith